Track: Technology and Innovation

Presentation of ZS-Rest as the ideal software for the current transition.

The objective of the hospitality business is to make the concept of digitisation a real tool. At this round table we will provide two real solutions and two companies will tell us about their experience in the digitisation process.The objective of the hospitality business is to make the concept of digitisation a real tool. At this round table we will provide two real solutions and two companies will tell us about their experience in the digitisation process.

What can digitisation bring to a kitchen? Lots and lots! A priori, three major benefits, namely simplification of work processes, time and money savings and the security of having everything under control. As a chef, can you imagine having visibility and control of your equipment from the comfort of your home, as well as control of the HACCP data and access to a recipe book containing over 1,000 recipes? All you need is a connected mobile device - a tablet, phone or computer. The rest is provided by RATIONAL’s connectedcooking.com digital management platform.

The evolution of technologies and the relationship they’ll have with people will be explained in a debate with leading hotel executives to improve understanding of the trend and how it affects and will affect the tourist accommodation sector.

Mention of the Metaverse is becoming more and more frequent, but what does it really mean? How can the tourism sector take advantage of this new channel of interaction with customers?

Cybercriminals’ increasing interest in customer data is also threatening the hotel industry, a sector that operates with highly sensitive data. The best security consists of preventing these kinds of attacks by all possible means, ranging from devices to the internet network itself, as well as cyberpolicies to cover cases in which the security has not been sufficiently effective.

Artificial Intelligence and the use of Big Data enable hoteliers to access a large amount of information. With this set of data the hotel staff, including the management, revenue and reception staff, can make better strategic decisions for the provision of their services.

The data supports the fact that digitalisation in the service and hospitality has many benefits for both the consumer and the restaurateur. Our platform, Flipdish, also contributes to increased customer loyalty and greater brand awareness of your customer. In the session we will discuss how consumers are adopting new habits when ordering food online from home, the office or in-store. We will also give our view of the leaders in the segment of online ordering kiosks, QR codes and proprietary applications. And we will look at new trends in other leading delivery and future markets.

The fourth industrial revolution brings an explosion of automation processes and the use of large databases. If lower manufacturing costs used to come with the obligation to plan production, today, thanks to "Industry 4.0", it is now possible to produce "made-to-measure", "on the spot" and at low costs. Having more information about our customers, our consumption and our products allows us to optimise and make our installations more profitable. Speakers at this round table will discuss the advantages and disadvantages of the application of technology.

To manage a bakery-pastry shop offering an excellent bakery and pastry proposal with high quality results, optimising baking times, and at the same time saving with a reduction in energy consumption. Beyond the traditional culinary method of the pastry-baker, the Pastry Chef will show live how with a pre-production he could also join new lines of business with delivery, offering last minute service products. What is Pastelería 4.0? Having equipment with connectivity that allows us to obtain valuable data on our operations in real time, easily interpretable to make quick decisions and optimise business benefits.

Artificial intelligence is defined as "the combination of algorithms designed for the purpose of creating machines that have the same capabilities as human beings" and, in practice, it increases and improves our decision-making capacity, as we can assimilate a greater volume of data with the help of tools and implement actions and changes based on real data and statistics; not only on intuition. Clear and easy to implement examples will be presented in the Horeca sector, looking at how one can take advantage of NGEU aids to implement the solutions.