Questions and answers
Please note that we are working through many questions and will continue to do so in the coming days and weeks.
We are committed to providing you with the information you need as soon as we can and please, give us time to determine the appropriate next steps to enable all of us to navigate through this unprecedented situation together.
When will the trade show be held?
HOSTELCO will be held in 2021.
Do visitor tickets retain their validity?
Visitor tickets already purchased for the postponed HOSTELCO 2020 will remain valid for the corresponding day of the week.
Can I change the name of the person already registered?
Name changes can be made in the Registered Users area in the User Details section – Modify.
Can I change dates or get a refund on badges or activities?
HOSTELCO system does not allow changes of days or refunds on badges once registered.
What about the cancellation fees for already booked visitor tickets?
Rules and regulations do not include the reimbursement of purchased tickets in case of postponement.
What happens with bookings already made for flight tickets, hotel accommodation etc.?
We are unable to provide information on contracts between customers and third parties, as these have not been managed by Alimentaria Exhibitions. Please get in touch with your agency/airline/hotel directly.
Who do I contact for further questions?
Our First Level Support team is at your disposal for all further questions: firstname.lastname@example.org.