Joan Jover

In this interview, Jennifer Pettinger, founder of the Global Restaurant Investment Forum, invites us to step beyond the local framework to understand how a HORECA business is evaluated today in the most competitive international markets. From Dubai, one of the world’s leading laboratories for restaurants and hospitality, we explore what investors look for, which models inspire confidence, which mistakes capital penalizes, and which attributes make a concept scalable, or not. A key conversation for operators who want to attract investment, expand internationally, or approach their business with a global mindset.

Hospitality no longer competes solely on cuisine, service, or location. It competes on model, structure, and adaptability. In this roundtable, key perspectives from the sector —independent restaurateurs, restaurant groups, and branded dining— come together to examine how the way of competing has radically changed. Costs, talent, scale, brand, experience, efficiency, and resilience all come into play from very different realities. An honest conversation to understand which factors are redefining competitiveness today, which models withstand current pressures best, and which strategic decisions will determine the survival and growth of the hospitality business in the coming years.

We are experiencing a competitive shift: the rules of the game have changed. This session provides context on how business models are evolving and what new factors determine success in the hospitality sector today.

The executive summary integrates lessons from various operational models, identifying which factors drive competitiveness today and which strategic decisions a business should prioritize to remain profitable and relevant.